Career Plan Specialist

TEAM PURPOSE

Builds employment connections and supports customer participation through employer engagement,
Job Club activities, hiring coordination, and employment-related support services. The team helps
customers strengthen engagement, connect to employment opportunities, and successfully transition
toward meaningful employment and long-term career success.

POSITION SUMMARY

Supports customer engagement, employment preparation, and participation activities by connecting
customers to employment opportunities, hiring events, Job Club activities, and employment-related
services aligned with their skills, goals, and participation requirements. This role develops employer
relationships, coordinates employment opportunities and related activities, supports customer
participation and engagement, and helps customers successfully transition toward employment and
long-term career success.

COMPENSATION

$29.81 per hour.

MAJOR RESPONSIBILITIES

Career Assessment & Planning

– Conduct assessments to identify customer strengths, career interests, employment goals, barriers, and
service needs.
– Provide career exploration guidance, labor market information, training exploration, and resource
navigation to support informed career decisions.
– Develop individualized career and employment plans that outline customer goals, action steps,
training activities, and supportive service needs.
– Explain available services, program expectations, and next steps using clear, user-friendly language.

Customer Coaching & Service Coordination

– Provide ongoing motivational coaching, encouragement, and goal tracking to support customer
engagement and progress toward training and employment goals.
– Identify barriers to participation or employment and coordinate supportive services, community
resources, or referrals as appropriate.
– Coordinate with Intake Specialists, Support Specialists, Career Readiness Specialists, Talent Liaisons,
community partners, and related services to support continuity of service and employment readiness.
– Support customers with training exploration, applications, enrollment activities, and career planning
processes.

Progress Monitoring & Documentation

– Maintain accurate case notes, activity codes, services, career plans, measurable skill gains, credential
tracking, and required documentation in Employ Florida, OSST, and other required systems.
– Monitor customer progress, training participation, and service engagement to support alignment with
individualized career plans.
– Document outcomes and support customer transitions to Career Readiness, employment, or
retention-related services as appropriate.

Team Collaboration & Continuous Improvement

– Participate in training, team meetings, and continuous improvement activities while contributing to a
respectful workplace culture.
– Support continuity of service and positive customer outcomes through effective collaboration with
staff and functional teams.
– Perform other related duties as assigned.

KNOWLEDGE, SKILLS, QUALIFICATIONS

– High school diploma or equivalent required; bachelor’s degree in human services, counseling, business,
education, or related field preferred.
– Two or more years of experience in career coaching, career planning, case management, or related
customer-facing roles preferred.
– Strong coaching, motivational, interpersonal, organizational, and active listening skills.
– Ability to assess customer strengths, barriers, and service needs while developing individualized career
and employment plans.
– Ability to explain services, processes, and next steps using clear, customer-friendly language.
– Experience using case management systems and documentation platforms to maintain accurate
customer records and service information preferred.
– Bilingual abilities in English/Spanish or English/Creole preferred

COMPETENCIES/ABILITIES

– Time Management: Effectively prioritizes responsibilities, manages multiple customer cases, and
meets deadlines in a fast-paced environment.
– Customer Focus: Builds trust and rapport by ensuring customers feel supported, informed, and
connected to appropriate services and resources.
– Coaching: Provides effective guidance, encouragement, and accountability to help customers
progress toward career and employment goals.
– Planning: Develops structured, individualized career plans that align with customer strengths,
goals, and service needs.
– Communication: Clearly explains services, processes, expectations, and next steps using customer friendly language.
– Problem Solving: Identifies barriers to participation or employment and works collaboratively to
develop practical solutions and service strategies.
– Relationship Building: Establishes positive working relationships with customers, staff, partners,
and community resources to support coordinated service delivery.
– Integrity and Trust: Handles sensitive information with professionalism, confidentiality, honesty,
and ethical responsibility.

KEY JOB BEHAVIORS

– Support: Collaborates effectively with coworkers and management. Promotes service excellence by
fostering a cooperative and respectful work environment.
– Customer Service: Consistently demonstrates empathy, professionalism, and responsiveness to
customer needs. Takes initiative to resolve concerns and exceed expectations.
– Communication: Communicates clearly and respectfully in both verbal and written formats. Actively
listens, builds rapport, and adjusts communication style for different audiences.
– Effectiveness: Reliably completes tasks and meets deadlines. Demonstrates strong follow-through and
prioritizes work effectively to support team and customer outcomes.
– Job Knowledge: Applies knowledge and skills effectively in daily tasks. Strives to increase expertise and
ensures accuracy and quality in work products.

TRANSPORTATION

Reliable transportation and the ability to travel in personal or commercial vehicles as required to accomplish
assigned duties. If traveling in your personally owned vehicle, valid vehicle insurance is required.

WORK ENVIRONMENT

The working conditions are typical of a professional office environment.

PHYSICAL DEMANDS

The physical demands described here are representative of those required to perform the essential functions
of this position. The employee may occasionally be required to stand, walk, bend, stoop, or lift and/or move up
to 20 pounds. This position requires the ability to communicate effectively and to operate standard office
equipment. The employee must be able to perform the essential functions of the position with or without
reasonable accommodation.

OTHER DUTIES

Please note this job description is not designed to cover or contain a complete listing of all activities, duties or
responsibilities that are required of the employee for this job. Duties, responsibilities and activities may
change at any time.

APPLICATION DATES

Position will be open until filled.