Associate Career Consultant Apprentice
LOCATION
This position is located at our Central Career Center at 3400 Belvedere Road, West Palm Beach, FL 33406.
POSITION SUMMARY
Associate Career Consultants support CareerSource Palm Beach County (CSPBC) organizational goals of connecting business with talent by supporting Senior Career Consultants in researching systems i.e., EmployFlorida.com, resources, client follow-up or status determination and assists in the preparation of job seeker clients, individually or through supportive programs leading to documented employment.
MAJOR RESPONSIBILITIES
1) Follows up with clients to obtain information about employment history, educational background, and career goals, and to identify barriers to employment.
2) Research job search and application strategies, resume writing, and interview skills needs.
3) Source qualified Employ Florida clients for Career Consultant services leading to recruiter, option 2 jobs orders, or for application to option 1 job orders referrals.
4) Assist in recruitment and enrollment activities.
5) Conduct follow-up interviews with clients to determine if their needs have been met and employment status.
6) Documents case notes and activities reflective of the follow-up/services provided, results of referrals and notify appropriate Team Member if there is a potential change to the clients “Recruiter Eligible” or “Not Recruiter Eligible.”
7) Records placement verification information.
8) Determines eligibility for referral to applicable programs, departments and/or services.
9) Performs other related duties as assigned.
KNOWLEDGE, SKILLS, QUALIFICATIONS
– Associates degree or equivalent work experience in lieu of degree preferred.
– 6 months related experience or a combination of case management and/or providing career guidance experience with special needs. Veteran and/or barriers to employment populations preferred.
– Ability to develop and conduct public presentations preferred.
– Spanish and/or Creole verbal fluency may be required by specific departments and/or programs.
COMPETENCIES/ABILITIES
Customer Focus: Is dedicated to meeting the expectations and requirements of internal and external customers, gets first-hand customer information and uses it for improvements in products and services, acts with customer in mind; establishes and maintains effective relationships with customer and gains their trust and respect.
Time Management: Uses his/her time effectively and efficiently; values time, concentrates their efforts on the more important priorities; gets more done in less time than others, can attend to a broader range of activities.
Patience: Is tolerant with people and processes; listens and checks before acting; tries to understand the people and the data before making judgments and acting; waits for others to catch up before acting; sensitive to due process and proper pacing; follows established process.
Functional/Technical Skills: The ability to become familiar with and effectively navigate, utilize and document work product in work related systems, as required, such as Employflorida.com, time and attendance system, Microsoft Outlook Email and Calendar, Microsoft Office Suite, OSST, Gazelle, etc.
Interpersonal Savvy: Relates well to all kinds of people, up, down, and sideways, inside and outside the organization; builds constructive and effective relationships. Uses diplomacy and tact; and diffuse even high-tension situations comfortably.
Communication: The ability to identify and understand the speech of another person and communicate information and ideas in spoken and written format so others will understand.
Approachability: is easy to approach and talk to; spends the extra effort to put others at ease; can be warm, pleasant, and gracious; is sensitive to and patient with the interpersonal anxieties of others; builds rapport well; is a good listener; is an early knower, getting informal and incomplete information in time to do something about it.
Learning on the Fly: Learns quickly when facing new problems; a relentless and versatile learner; open to change; analyzes both successes and failures for clues to improvement; experiments and will try anything to find solutions; enjoys the challenge of unfamiliar tasks; quickly grasps the essence and the underlying structure of anything.
TRANSPORTATION
Reliable transportation and the ability to travel in personal or commercial vehicles as required to accomplish assigned duties. If traveling in your personally owned vehicle, valid vehicle insurance is required.
WORK ENVIRONMENT
The working conditions are typical of a professional office environment.
PHYSICAL DEMANDS
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. The employee is occasionally required to stand; walk; sit; climb or balance; and stoop, kneel, crouch or crawl; and talk or hear. The employee may occasionally lift and/or move up to 10 pounds and occasionally lift and/or move up to 20 pounds. Specific vision abilities required by this job include close vision, distance vision, peripheral vision, depth perception and ability to adjust focus. The employee must be able to perform the major responsibilities unaided or with the assistance of a reasonable accommodation.
OTHER DUTIES
Please note this job description is not designed to cover or contain a complete listing of all activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time.
