Complaints and Grievance Procedures

Contact Information for Public Records Requests

In accordance with Florida Law, CareerSource Palm Beach County, Inc. makes its public records accessible and available for personal inspection and/or copying by an person who makes a public records request. Note: there may be a fee to have staff retrieve records for you. The contact information to make a request for public records is Records Management Liaison Officer, Peter Pignataro. You can make a public records request in the following ways:

Email: publicrecords@careersourcepbc.com
Mail: Records Request
Records Management Liaison Officer, Peter Pignataro
3400 Belvedere Road
West Palm Beach, Florida 33406
Telephone: 561.340.1060 ext. 2226

Grievance/Complaint Procedures

Any participant or other interested party adversely affected by a decision or action by CareerSource Palm Beach County, including decisions by career center partners and service partners, has the right to file a grievance/complaint with us.  A grievance/complaint may be submitted in writing to complaints@careersourcepbc.com.  An exception to this procedure pertains to complaints alleging unlawful discrimination. The procedure for filing complaints of discrimination is provided below:

Discrimination Complaint Procedures

Equal Opportunity Is the Law

CareerSource Palm Beach County is an Equal Opportunity Employer and Program Service Provider.  As such we are committed to the spirit and letter of all federal, state and local laws and regulations pertaining to equal opportunity.  To this end, CareerSource Palm Beach County, as a recipient or sub-recipient of Federal financial assistance, does not discriminate against any individual in the United States, on the basis of race, color, religion, sex, national origin, age, disability, political affiliation or belief; and against any beneficiary of programs financially assisted under Title I of the Workforce Investment Act of 1998 (WIA) and/or Workforce Innovation and Opportunity Act of 2014 (WIOA), on the basis of the beneficiary's citizenship/status as a lawfully admitted immigrant authorized to work in the United States, or his/her participation in any WIA/WIOA Title I-financially assisted program or activity.

CareerSource Palm Beach County does not discriminate in any of the following areas: deciding who will be admitted, or have access, to any WIA/WIOA Title I-financially assisted program or activity; providing opportunities in, or treating any person with regard to, such a program or activity; or making employment decisions in the administration of, or in connection with, such a program or activity.


What to Do If You Believe You Have Experienced Discrimination

If you think that you have been subjected to unlawful discrimination under a WIA/WIOA Title I-financially assisted program or activity, you may contact the CareerSource Palm Beach County Equal Opportunity Officer/Manager of Human Resources, Sue Craig, via email at suecraig@careersourcepbc.com, or by phone at 561-340-1060, ext. 2357, or by mail at CareerSource Palm Beach County, 3400 Belvedere Road, West Palm Beach, FL, 33406 within 180 days from the date of the alleged violation.  You may file a complaint within 180 days from the date of the alleged violation with either:

Veronica Owens, Equal Opportunity Officer
Office for Civil Rights (OCR)
Department of Economic Opportunity

Caldwell Building - MSC 150

107 East Madison Street

Tallahassee, Florida 32399-4129

The Director Civil Rights Center (CRC)

U.S. Department of Labor

200 Constitution Avenue NW

Room N-4123

Washington, DC 20210

 


If you believe that you have experienced discrimination, you may contact the CareerSource Palm Beach County Equal Opportunity Officer/Director of Human Resources to obtain a form in filing your complaint.  If you file your complaint with the CareerSource Palm Beach County Equal Opportunity Officer and/or the Office for Civil Rights (OCR), you must wait either until the OCR issues a written Notice of Final Action or until 90 days have passed (whichever is sooner) before filing with the Civil Rights Center (CRC).  (See the addresses above.)

If the OCR does not give you a written Notice of Final Action within 90 days of the day on which you filed your complaint, you do not have to wait for the OCR to issue that Notice before filing a complaint with the CRC. However, you must file your CRC complaint within 30 days of the 90‑day deadline (in other words, within 120 days after the day on which you filed your complaint with the OCR).

If the OCR gives you a written Notice of Final Action on your complaint, but you are dissatisfied with the decision or resolution, you may file a complaint with the CRC.  You must file your CRC complaint within 30 days of the date on which you received the Notice of Final Action.

Central Career Center

3400 Belvedere Road
West Palm Beach, FL 33406

Map

Phone: (561) 340-1060

Fax: (561) 340-1057

West Career Center

1085 South Main Street
Belle Glade, FL 33430
Map

Phone: (561) 829-2040

Fax: (561) 909-2110

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